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Privacy Policy

We take your privacy seriously. This privacy statement explains how [coolshotlab] (collectively referred to as “we,” “us,” or “our”) collects, uses, shares, and processes your information.

1. Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify you. It also includes anonymous data linked to information that enables direct or indirect identification of you. However, data that has undergone irreversible anonymization or aggregation—such that we can no longer identify you, whether combined with other information or not—does not qualify as personal data.

1.1 Ensuring Safety and Security

We adhere to the principles of legality, legitimacy, and transparency. We use and process the minimum necessary data within the scope of defined purposes, and adopt technical and administrative measures to protect data security. We use personal data to help verify accounts and user activities, as well as to enhance safety and security—for example, by monitoring fraud, investigating suspicious or potentially illegal activities, and addressing violations of our terms or policies. This processing is based on our legitimate interest in ensuring the safety of our products and services.
 
The following outlines the types of personal data we may collect and how we may use it:

1.1.1 What Personal Data We Collect

  • Data You Provide: We collect personal data you submit when using our products/services or interacting with us (e.g., creating an account, contacting us, participating in online surveys, using online support or chat tools). If you make a purchase, we also collect purchase-related personal data, including payment details (e.g., credit/debit card numbers and other card information), account and authentication data, as well as billing, shipping, and contact information.
  • Data on Product/Service Usage: When you visit our websites, we may collect data such as your device type, unique device identifier, device IP address, operating system, internet browser type, usage information, diagnostic data, and location information from the computers, phones, or other devices you use to install or access our products/services. Where available, our services may use GPS, your IP address, and other technologies to determine your device’s approximate location, helping us improve our products and services.

1.1.2 How We Use Your Personal Data

In general, we use personal data to provide, improve, and develop our products/services, communicate with you, offer targeted advertisements and services, and protect the interests of both us and our customers.
 
  • Providing, Improving, and Developing Products/Services: We use personal data to support the provision, improvement, and development of our products, services, and advertisements—including for data analysis, research, and auditing. This processing is based on our legitimate interest in providing you with products/services and ensuring business continuity. If you participate in contests or other promotions, we may use the personal data you provide to administer these programs. Some of these activities have additional rules (which may include more details on how we use personal data), so we encourage you to read these rules carefully before participating.
  • Communicating with You: With your prior explicit consent, we may use personal data to send you marketing communications about our own products/services, communicate with you regarding your account or transactions, and inform you of our policies and terms. If you no longer wish to receive marketing emails, please contact us to unsubscribe. We also use your data to process and respond to your requests when you contact us. With your prior explicit consent, we may share your personal data with third-party partners, who may then send you marketing communications about their own products/services. Additionally, with your prior explicit consent, we may use personal data to personalize your experience on our products/services (and on third-party websites/applications) and to evaluate the effectiveness of our promotional campaigns.
 
Note: For any of the above data uses that require your prior explicit consent, you may withdraw your consent by contacting us.

2. Definition of Cookies

Cookies are small text files used to store information on web browsers. They are widely used to store and retrieve identifiers and other information on computers, phones, and other devices. We also use other technologies for similar purposes, including data stored on your web browser or device, device-associated identifiers, and other software. In this Cookie Statement, all these technologies are collectively referred to as “Cookies.”

3. Use of Cookies

We use Cookies to provide, protect, and improve our products/services—for example, by personalizing content, offering and measuring advertisements, understanding user behavior, and ensuring a safer experience. Please note that the specific Cookies we use may vary depending on the particular websites and services you access.

4. Disclosure of Personal Data

We make certain personal data available to strategic partners who collaborate with us to provide our products/services or assist with customer marketing. We only share personal data with these companies to provide or improve our products, services, and advertisements. Without your prior explicit consent, we will not share your personal data with third parties for their own marketing purposes.

4.1 Data Disclosure, Storage, Transfer, and Processing

  • Fulfilling Legal Obligations: In accordance with mandatory laws in the European Economic Area (EEA) or your country/region of residence, we process data when specific legal requirements apply or legal obligations must be fulfilled.
    • Processing of Personal Data for EEA Residents: As outlined below, if you reside in the EEA, our processing of your personal data will comply with legal bases. Whenever we require your consent to process your personal data, such processing will be conducted in accordance with Article 6(1) of the General Data Protection Regulation (EU GDPR).
  • For the Proper Implementation or Application of Relevant Terms: We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, sale, or disposal of all or part of our business (including in connection with bankruptcy or similar proceedings), we may transfer all personal data to the relevant third party. We may also disclose personal data if we reasonably determine that disclosure is necessary to protect our rights, pursue available remedies, enforce our terms and conditions, investigate fraud, or safeguard our operations or users.
  • Legal Compliance, Security, or Protecting Other Rights: We may be required to disclose personal data by law, legal processes, litigation, or requests from public/governmental authorities inside or outside your country of residence. We may also disclose personal data if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public interest.

5. Provisions for Children

Our products and services are intended for adults. Therefore, we do not intentionally collect, use, or disclose data from children under the age of 16. If we learn that we have collected personal data from a child under 16 (or below the minimum age specified by applicable jurisdiction), we will take steps to delete such data as soon as possible. Please contact us immediately if you become aware that a child under 16 has provided us with personal data.

6. Your Rights

We take reasonable measures to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data we have collected from you. You also have the right to restrict or object to the further processing of your personal data at any time. Additionally, you have the right to receive your personal data in a structured, machine-readable format. If you believe our processing of your personal data is improper, you may file a complaint with the relevant data protection authority. To protect the privacy and security of your personal data, when you request access to such data, we may ask you to provide information to verify your identity and right to access, and to help us locate and provide the personal data we store. In some cases, applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal data we store. You may exercise the above rights by contacting us, and we will respond to your request within a reasonable timeframe (and in any case, within 30 days).

7. Third-Party Websites and Services

When you access a third-party website (with which we have a cooperative relationship) via a link, we assume no obligation or responsibility for that website’s privacy policy, as it is governed by the third party’s own privacy practices. Our websites, products, and services may contain links to third-party websites, products, or services, or enable you to access such third-party platforms. We are not responsible for the privacy practices of these third parties, nor for the information or content contained in their products or services. This Privacy Policy applies solely to data collected by us through our own products and services. We encourage you to read the privacy policies of any third party before using their websites, products, or services.

8. Data Security, Integrity, and Retention

We adopt reasonable technical, administrative, and physical security measures to protect your data from unauthorized access and ensure the proper use of the data we collect. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to keep up with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the revised Privacy Policy takes effect constitutes your acceptance of the revised version. If you do not agree to the revised Privacy Policy, please cease using our products and services and contact us to close any account you may have created.

10. Contact Us

If you have any questions about this Privacy Policy or its implementation, please contact us via the following methods: coolshotlab@163.com